Terms & Conditions
Please read these Terms carefully before using the website. By using the Website, users signify their assent and agreement to these Terms.
If a user does not agree to these Terms, then they may not use the website.
The website, found under the URLs www.forcesequine.com, is provided by Forces Equine Ltd. References to “we”, “us” and “our” shall be deemed to be references to Forces Equine Ltd. References to “you” and “your” shall be deemed to be references to person placing an order via this website.
Use of this Website is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. Forces Equine Ltd may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly.
The www.forcesequine.com website is designed for your personal, non-commercial use and you must not use it in any other way without our consent.
Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.forcesequine.com or any materials or content in www.forcesequine.com or the structure, overall style and program code of www.forcesequine.com without our consent.
Prices and availability of goods are subject to change without notice. All prices include sales tax where applicable for the UK, and, if otherwise (where there is no VAT charged, or at nil rate), no adjustment is made for a VAT equivalent amount on any shipments to sales in other tax jurisdictions. In the event that a sale is made to another tax jurisdiction, where VAT is not chargeable, nil rate or not applicable then the price reflected will not include a reduction of the VAT, nor will a refund of this amount be given. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information page.
Your contract for purchases made through www.forcesequine.com is with Forces Equine Ltd. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You warrant that all details you provide to www.forcesequine.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.
Upon placement of your order, payment will be taken from your Selected Payment Method, or, at the time of dispatch. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately on notification by the Buyer of this intention of a refund, where an exchange or pre-order is not requested. No contract for the sale of any product will exist between you and Forces Equine Ltd until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.
If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.
All promotions and offers given to you by Forces Equine Ltd are valid only for use on our website unless otherwise stated and are subject to stock availability. Please note promotions and discounts are not applicable to sale items. Any offers may be withdrawn at any time at the discretion of Forces Equine.
Where items are added to an order as part of a promotion, the item is discounted to no value, but the amount for this promotional item will be removed from the original qualifying purchase if this is not returned when a refund is requested.
The value of the promotional item will be details on the email-confirmation and at the time of purchase.
Any promotional items will, unless stated otherwise, have to be added or requested at the time of purchase or when adding qualifying items to the basket. No items will be automatically added, and where not requested, amendments will not be made to update the order to include the promotional items.
Where the item included as part of the free promotion is labelled as free gift wrapping, this will have to be requested when adding the qualifying items to the basket, or at the time of purchase. No alternate can be provided, and the value will not be removed from returned items. When the order is placed, no guarantee can be made that any offer to buy a product can be changed to include the free gift wrapping. Qualifying items shall be detailed
We accept online payment in a secure environment via Stripe, including many different payment methods, including debit card, credit card and online payment portals. Stripe except the following cards, follow link.
All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.
All prices quoted on this website shown in Pounds Sterling (£), and where appropriate are inclusive of UK sales tax (VAT) at the current rate where required for those areas to which it is charged. For customers where VAT is not charged, other Tax jurisdictions, or outside the EU, the VAT will not be charged or shown.
The price paid will be in pounds sterling (£), with the rate paid estimated on the website when selecting to be determined by the payment provider at their current exchange rate. Forces Equine Ltd can accept no responsibility for additional charges resulting from exchange rate conversions, payment in Sterling, or the exchange rate offered by the payment provider.
As a not-for-profit organisation we do not hold stock and would therefore struggle to re-sell returned items. Due to this we cannot offer a return or exchange policy. We therefore ask all customers to take the time to check they have ordered the right items, in the rght size and colour after conducting self-sizing requirements.
The only exception to this rule is for any items that arrive damaged. In this case we offer a generous 30-day refund and exchange policy on all item/s bought directly from us.
All we ask is the item/s are unworn, and with all of the original packaging included.
When returning a product only the cost of the product will be refunded and not the delivery charge.
It can take up to 3-5 working days for your parcel to be returned to us.
It is important you keep hold of your tracking receipt so that you can follow the return. Also without it, we can’t guarantee that we will be able to locate or process your return if the parcel goes missing.
CANCELLATION OF AN ORDER
You may cancel your order placed up to the point of processing and printing by the warehouse & within 24 hours of purchase. Upon cancellation, all payments will be fully refunded within 5 working days.
All items are made to order as we carry limited stock as a not-for-profit organisation. Delivery will be between 14-21 days unless we have it in stock. You will be updated on the progress of your order.
Sometimes items are offered for sale in advance of stock arriving and we give an anticipated despatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.
If any item cannot be delivered within this time specified when the order was placed, we will attempt to inform you of the reason for delay, along with a proposed delivery date, where the reasons for this are known, and the delay is realised.
Goods will be sent to the delivery address given by you when placing the order within the specified timeframe as mentioned on the website. If your delivery address is outside of the UK, then we deliver all items on a DDP (Delivered duties paid) basis for all non UK/ EU zone shipments. Where delivered by DDP, or when an order is placed in a different tax jurisdiction, then no adjustment, change or reduction is made for VAT or VAT equivalent amount, and to places where VAT is not charged.
Where no UK VAT is chargeable on a transaction, we do not refund the VAT equivalent or exclude a like value from the sales price. Orders placed outside of the UK do however benefit from duty and local tax free shipping (DDP) to all available locations.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
For products which are Faulty or not to the standard that you expect then please contact us to discuss.
All contents of this Website are either Copyright 2023 Forces Equine Ltd or is licensed for use by Forces Equine. All rights reserved. Please refer to the section of these Terms on Use above.
www.forcesequine.com includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. Forces Equine Ltd has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this website.
Your linking to any other off-site pages or other sites is at your own risk.
www.forcesequine.com, its style and structure, and the materials and information on www.forcesequine.com of www.forcesequine.com are protected by copyright and other intellectual property rights and may not be used by you except as expressly provided in this User Agreement.
The authors of the documents in www.forcesequine.com assert their moral rights. www.forcesequine.com and Forces Equine Ltd are registered trademarks of Forces Equine Ltd.